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- Toll Free USA/CAN 1 800 927 0503
Reservations USA/CAN:
1 800 927 0503
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1 800 927 0503 - Dial 2
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+1 888 863 0256
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Travel Tips
- Do I need a passport to visit Cancun?
Do bring your passport, to enter Mexico from another country you will needed it, also keep your tourist card stamped by immigration upon entry. You will need to turn it in at departure.
- Should I bring water shoes?
Do pack a pair of water shoes, you will use them in most water activities. If you forget bring them, there are several places to buy them in Cancun.
- Is it safe to bring my valuables?
Do bring your valuables, a combination safe at the resort is available to store them. It is a good idea to keep your passport there as well.
- With so many activities in Cancun how do I decide which ones to book?
Do ask for the expert guidance of the resort's concierge, they can be a great help when booking activities.
- How necessary is it to rent a car?
Do rent a car if you plan to drive around the Riviera Maya. If you decide on staying at the resort, it is not necessary. If you book a tour, most companies will send transportation to the resort.
- Why are all-inclusive resorts so popular?
All-inclusive resorts are so popular because they help to leave your budget worries at home. Do book an all-incluisve resort, since It includes almost everything you need for a great vacation!
- Do I need to bring a sweater to Cancun?
Do travel with a light sweater, with chilly winter nights and strong A/C in Cancun, its best to have one.
- Should I visit Isla Mujeres?
Do visit at least one of the beautiful islands surrounding Cancun, it is totally worth it!
- Is it safe to go out in Cancun at night?
Yes, it is safe to go out at night. Don’t drink excessively if you go out to explore Cancun’s famous nightlife.
- Is it recommended to carry my valuables to the beaches in Cancun?
Don't bring valuables to public beaches in Cancun, it is best to leave them in the resort's safe.
- If someone buys me a drink at a bar, is it safe to accept it?
Don't accept open drinks from strangers at the clubs in Cancun, this is never a good idea.
- What happens if I lose my resort bracelet?
Don't lose your resort bracelet. Most resort security will be strict about letting you back in. Avoid the hassle.
- Do I need to wear sunscreen?
Don't forget to wear sunscreen to protect your skin, a biodegradable option is highly recommended as some nature parks do not allow traditional sunblock. They can also be expensive to buy on-site
- Are the beaches in Cancun swimmable?
Yes, the beaches in Cancun are swimmable. Don't forget to check the flag colors posted about the beach tide, currents and swimming conditions can change from one day to the next.
- Can I swim in the ocean in Cancun?
Don't leave Cancun without swimming in the iconic turquoise blue water.
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- Suites
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Reservations USA/CAN:
1 800 927 0503
Customer Service:
1 800 927 0503 - Dial 2
Groups & Weddings:
+1 888 863 0256
Resort Phone:
+52 998 193 2930
Vacation Club Members:
+1 855 310 9634