Resort FAQ’s | Garza Blanca Cancun (2024)

Click on each question below to see the answer.

Resort

• Where is Garza Blanca Cancun?

  Garza Blanca Cancun is situated in the up-and-coming area of Costa Mujeres, an exclusive development just 10 minutes from the hotel zone, offering a private and exclusive location.

• Yes, Garza Blanca Cancun offers the Gourmet Culinary All-Inclusive plan for a vacation full of gourmet culinary delights as well as 24-hour room service. Room Only rates are also available.

• What hotel zone is Garza Blanca Cancun resort in?

  Garza Blanca Cancun is located in Costa Mujeres in the Playa Mujeres region.

• Is the beach at Garza Blanca Cancun private?

  While the beach located directly in front of Garza Blanca Resort is in the private compounds of the resort, the beaches in Mexico are by law considered public. This means that anyone can stay on the beach, although the strip of the beach that the resort is on is rather secluded given its exclusive location.

• Is Garza Blanca Cancun on the beach?

  Yes, the resort is located on the beach with access to the luxury beach amenities offered at Garza Blanca Cancun including beach lounge chairs and day beds and pool concierge, who provide continuous food and beverage service to guests lounging on the beach.

• Is Garza Blanca Cancun Safe?

  Garza Blanca Cancun is in an exclusive new development that offers exclusivity and safety to our guests. Cancun’s tourist areas are also considered safe for visitors.

• What does Garza Blanca Cancun’s all-inclusive plan include?

  The Gourmet Culinary all-inclusive plan includes all meals, snacks, and beverages at our gourmet restaurants: Blanca Blue, Hiroshi, Bocados Steak House, DAO, The Rooftop, The Snack, plus a Gourmet Hall with 5 gourmet outlets, and all of Villa del Palmar Cancun's restaurants, plus 24hr room service.

• When was Garza Blanca Cancun built?

  Garza Blanca Cancun is the most recent addition to TAFER Hotels and Resorts award-winning collection of luxury properties including Garza Blanca and Hotel Mousai in Puerto Vallarta, Villa del Palmar Cancun, and Garza Blanca Los Cabos. Garza Blanca Cancun had its soft opening in 2020 and the grand opening is slated for fall 2021.

• What area is Garza Blanca Cancun in?

  Garza Blanca Cancun is located in the Playa Mujeres region.

• Is the beach swimmable at Garza Blanca Cancun?

  Yes! The beach at Garza Blanca Cancun is swimmable, ready for you to enjoy! Keep an eye on the flag color as it advises on currents and tide changes.

• When does Garza Blanca Cancun open?

  Garza Blanca Cancun had its soft opening in 2020 and its grand opening is slated for Winter 2021.

• How far is Garza Blanca from downtown Cancun?

  Garza Blanca Cancun is in a prime location and is just a 15-minute drive from downtown Cancun.

• How far is Garza Blanca from Cancun airport?

  The resort is approximately a 30-minute drive from Cancun International Airport.

• Can I make special requests on my reservation?

  Yes, please advise our Reservations Department of any special requests.

• Is room service available?

  Yes, our room service is available for your delight 24/7.

• Is internet access available?

  Yes, you can login to complimentary basic WI-FI from unlimited devices.

• Do you offer day passes?

  No, Garza Blanca Resort does not offer day passes since all the facilities at the resort are dedicated solely for the exclusive use of guests staying at the resort.

• Are laundry and dry cleaning services available?

  Yes, Garza Blanca Cancun offers laundry, ironing, and dry cleaning with an added cost.

• Is there an ATM machine on the premises or nearby?

  Yes, an ATM is available in Palmita Market & Deli, the convenience store located at the entrance of Garza Blanca’s neighboring sister resort, Villa del Palmar Cancun.

• Are babysitting services available?

  Garza Blanca Cancun offers babysitting services with an added charge, please call in advance to reserve.

• Do you have medical services at the hotel?

  Garza Blanca Cancun offers 24hr. medical services, charges do apply.

• How many swimming pools are there at Garza Blanca Cancun?

  The resort has 7 outdoor heated pools; 6 are family-friendly. The other is an adults-only infinity pool located at Graza Blanca's Rooftop.

• Does Garza Blanca Cancun have a rooftop?

  Yes! At Garza Blanca Cancun, guests can relax and unwind at the property's adults-only rooftop. This space features an infinity pool, the best ocean views, gourmet dining, and our signature mixology.

• Are all-inclusive resorts in Cancun safe?

  Yes. The resorts in Cancun’s hotel zone must follow strict security and sanitary measures. Learn more about our safety measures here.

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