DFA says sorry as passport applicants complain of missing confirmation receipt for online payments | Malou Talosig-Bartolome (2024)

FAQs

What if I didn't get a confirmation email from DFA? ›

If you have not received it, you may contact the Appointment Hotline for assistance at (02) 8234-3488.

You should receive a new confirmation email with the new date of appointment in the email and attachments. If you do not receive a confirmation email within 24 hours after completing your reschedule request, you may contact (02) 8234-3488 to verify.

To view, cancel, or download filled application form, please input Appointment Code and Email Address of your current appointment and click the View Details button.

Contact No: (02) 8 651 9400. Email: oca.concerns@dfa.gov.ph.

Enter your Passport Application File Number into the designated field. Choose the "Date of Birth" option and provide your date of birth. Click on the "Track Status" button to proceed. Upon tracking the status of your application, view the details of your appointment, including the date, time, and PSK location.

A: Duplicate passports are not issued. However, a new passport with different passport number may be issued with fresh validity. The applicant has to apply under the 're–issue' category with reason as Lost/Damaged passport.

The typical wait time for applicants to make an appointment at the closest Passport Seva Kendra is up to eight working days.

Upon submitting the online passport application or renewal form, the DFA will e-mail you a reference number for the passport processing fee payment.

It may be noted that only booked appointments that were successfully paid online are confirmed and shall receive the application packets. If no proof of payment and/or payment reference code was received after 72 hours since booking of appointment, applicants are advised to secure a new appointment.

How can I know my appointment code in DFA if not paid? ›

First, check your email as the DFA should have sent you an email confirmation that includes your appointment code. Check your inbox and spam/junk folder to see if you can find the email.

Pay in CASH at Bayad Center Branches and Authorized Partners (Robinsons Malls & Supermarkets, LBC, eBiz, Perahub, USSC, Truemoney, Villarica, etc.), or through 7-11 and ECPay outlets. You may also pay via Bayad App available in both IOS and Android devices. Confirmation Payments are processed once paid.

Does the DFA allow walk-in applicants? ONLY EXCEPTIONAL AND EMERGENCY CASES are allowed on walk-in basis at Courtesy Lane in DFA Aseana and other Consular Offices in the Philippines. Non-emergency applicants must secure an online appointment at passport.gov.ph.

By phone. You can also check your passport's status over the phone by calling 877-487-2778. Customer service representatives are available from 8 a.m. to 10 p.m. ET Monday through Friday and from 10 a.m. to 3 p.m. ET on Saturday and Sunday. The call center is closed on federal holidays.

You can call the National Passport Information Center at 1-877-487-2778 or 1-888-874-7793 (TDD/TTY) to check on your status. The center is open Monday through Friday from 8 a.m. to 10 p.m., Eastern Time, excluding federal holidays. You can use the automated system to check your passport information 24 hours a day.

You can get the DFA appointment code from the first application confirmation email sent by the DFA. You must provide these two important information to view your appointment details. Otherwise, you can't change your scheduled appointments without the DFA appointment code.

How do I follow up? application or call hotline: +632 8234 3488.

Upon submitting the online passport application or renewal form, the DFA will e-mail you a reference number for the passport processing fee payment.